"Let me check for you; this one time."
"Let me check for you; this one time."
The best eight words you could ever say.
Have you ever uttered those words and felt good afterwards? You should’ve. If not, try it this week. Move out of your comfort zone.
Your business isn’t about you
It’s about the customers/clients that keep you in business. NO MATTER WHAT TYPE OF BUSINESS YOU’RE IN.
I like to tell my clients that you never know who lost an argument with a three year old earlier in the day, so be kind to everyone. Maybe they ask for something a tad out of range, or a service you don’t like to do, a delivery that’s running late.
If you know your customers, you should know when something just seems off, or the opposite, they’re excited to get something. This would be a perfect time to say “let me check for you, this one time.” Other than giving you joy to see their face light up, those eight words can make or break someone’s day.
Here’s a tip - the customer doesn’t care about you
or your schedule; they’re working on their own. Maybe they’re awaiting an item that a client they’re seeing later in the day needs. If you don’t offer to “let me check for you, this one time,” that could cost them their customer too. AND, in turn they could leave you as well. That’s another customer gone.
The R-word
Speaking of losing customers, when is the last time you checked your reviews? These should be a part of a weekly (at least) review session. Responding, taking note of issues, making sure to cite kudos to those who got them in the reviews.
If your business is ranking 2.6 and there is a 4.7 competitor two miles away. Maybe you should introduce yourself and ask what they’re doing to stand out. Or maybe you already know, and don’t care. If this is the case, I ask you with kindness, please close your business. You no longer like it and in turn we see it.
This is where Carrie+Co. comes in; designing client experience strategy and consulting for salon, barbering and spa pros. Our customized business-building workshops and strategic plans, are developed to give you results that curate referrals and loyalty. Use this form If you would like to schedule a time to speak with Carrie on how she can increase your bottom-line by redefining your visibility and up-leveling the value-added Client Experience you provide.
Don't forget to check out our FREE e-guide “How to Craft Client Experiences That Curate Referrals and Loyalty.”